PERFECT STAR CLIENT REVIEWS
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| “Great service. Arrived on time, worked hard, delivered an amazing product! Friendly, easy to talk to see. Would absolutely recommend this company to anyone.” |
| “Great Service!!!” |
| “Great service by Mike Jestadt. He was polite, informative, and very professional.” |
| “Excellent customer service! Great cut customer service. Not a dreadful experience as I anticipated. Ray was straight to the point and helpful. Very friendly, professional and great customer service. Definitely knew what he was doing.” |
| “Great Service!” |
“Great Service…kind, professional, and efficient.”
| “Great Service! Friendly, staff, great service, job done in time, very professional.” |
| “What a great experience we had with Perfect Star Heating and Air! Danny M was right on time, he was very professional, extremely knowledgeable, and very thorough! I will only trust our routine maintenance and service needs to the Pros at Perfect Star!” |
| “Perfect Star Heating and Air Conditioning have my vote any day…They walk their talk! Very professional and approachable with any of your concern’s. Ethic’s are who these people are! The very best without a doubt!” |
| “Perfect Star Heating and Air Conditioning have my vote any day…They walk their talk! Very professional and approachable with any of your concern’s. Ethic’s are who these people are! The very best without a doubt!” |
| “The owner of this company has provided us heating and air conditioning service on our home and rentals for years. As he has worked toward owning his own company, we have continued to use him and his employees. We just got a new heating and air conditioning system from Perfect Star. Price is good. Equipment is high end. Customer service excellent. Employees very professional and knowledgeable. Our system went out in May when there were other “hot” customers and still excellent service across the board. It is very commendable that this company realizes how terrible it is to be hot. Thank you. We will continue to use you for all of our heating and air conditioning needs. We will also be proud to recommend you to our friends and neighbors and even strangers….. Nice work! We are proud of you and happy to do business with you” |
| “Great – fast, professional and very courteous.” |
| “Excellent Central Air and Heating Product, Excellent Service, Unbeatable Price!! Chris Donzelli runs a first class business, destined to be Diamond Certified (And we ARE!)” |
| If you are on the fence about hiring Perfect Star, rest assured that this company will be fair and treat you well. Thanks Perfect Star!” |
| “Great service! Repair technician Ray is very thorough and knowledgeable. He presented well and is professional. Recommended appropriate repair items. Didn’t attempt to upsell and wasn’t pushy. They had a quick response time when I requested a quote. They were able to schedule an appointment quickly during a heat wave. A pleasant overall experience.” |
| “They are a great company and very customer oriented.” |
| Raymond came on time, worked quickly and explained clearly what he was to do, and reviewed after work was done. Highly recommended.” |
| “I honestly can’t say enough about Perfect Star. These guys have responded quickly and efficiently every time. Danny is the most professional, honest hard-working tech we have ever worked with. We immediately signed up for their contract program and it has paid off. I wouldn’t call any other company in the east Bay Area!” |
| “Phenomenal customer service! I called at 8am and had a technician at my house at 10am. The technician was very professional. I had to leave to work and the technician called me with an update when he arrived, what he diagnosed my unit with and when he completed the job. He also sent me pictures and educated me about my unit and recommendations. I am very happy I chose Perfect Star!!!” |
| “I would recommend this company. Not only was Mark very professional and went above and beyond our expectations he was excepted by our Dog. That tells me he is one great person and there company not only was very knowledgeable he was a great listener and answered every question we had…….. They are a definite go to…. Thanks again for making everything work out for our family.” |
| “Great service! Repair technician Ray is very thorough and knowledgeable. He presented well and is professional. Recommended appropriate repair items. Didn’t attempt to upsell and wasn’t pushy. They had a quick response time when I requested a quote. They were able to schedule an appointment quickly during a heat wave. A pleasant overall experience.” |
| “Great service. Arrived on time, worked hard, delivered an amazing product! Friendly, easy to talk to see. Would absolutely recommend this company to anyone.” |
| “Great Service!!!” |
| “Great service by Mike Jestadt. He was polite, informative, and very professional.” |
| “Excellent customer service! Great cut customer service. Not a dreadful experience as I anticipated. Ray was straight to the point and helpful. Very friendly, professional and great customer service. Definitely knew what he was doing.” |
| “Great Service!” |
“Great Service…kind, professional, and efficient.”
| “Great Service! Friendly, staff, great service, job done in time, very professional.” |
| “What a great experience we had with Perfect Star Heating and Air! Danny M was right on time, he was very professional, extremely knowledgeable, and very thorough! I will only trust our routine maintenance and service needs to the Pros at Perfect Star!” |
| “The owner of this company has provided us heating and air conditioning service on our home and rentals for years. As he has worked toward owning his own company, we have continued to use him and his employees. We just got a new heating and air conditioning system from Perfect Star. Price is good. Equipment is high end. Customer service excellent. Employees very professional and knowledgeable. Our system went out in May when there were other “hot” customers and still excellent service across the board. It is very commendable that this company realizes how terrible it is to be hot. Thank you. We will continue to use you for all of our heating and air conditioning needs. We will also be proud to recommend you to our friends and neighbors and even strangers….. Nice work! We are proud of you and happy to do business with you” |
| “Great – fast, professional and very courteous.” |
| “Excellent Central Air and Heating Product, Excellent Service, Unbeatable Price!! Chris Donzelli runs a first class business, destined to be Diamond Certified (And we ARE!)” |
| “Great service! Repair technician Ray is very thorough and knowledgeable. He presented well and is professional. Recommended appropriate repair items. Didn’t attempt to upsell and wasn’t pushy. They had a quick response time when I requested a quote. They were able to schedule an appointment quickly during a heat wave. A pleasant overall experience.” |
| “Great service! Repair technician Ray is very thorough and knowledgeable. He presented well and is professional. Recommended appropriate repair items. Didn’t attempt to upsell and wasn’t pushy. They had a quick response time when I requested a quote. They were able to schedule an appointment quickly during a heat wave. A pleasant overall experience.” |
| “They are a great company and very customer oriented.” |
| Raymond came on time, worked quickly and explained clearly what he was to do, and reviewed after work was done. Highly recommended.” |
| “I honestly can’t say enough about Perfect Star. These guys have responded quickly and efficiently every time. Danny is the most professional, honest hard-working tech we have ever worked with. We immediately signed up for their contract program and it has paid off. I wouldn’t call any other company in the east Bay Area!” |
| “Phenomenal customer service! I called at 8am and had a technician at my house at 10am. The technician was very professional. I had to leave to work and the technician called me with an update when he arrived, what he diagnosed my unit with and when he completed the job. He also sent me pictures and educated me about my unit and recommendations. I am very happy I chose Perfect Star!!!” |
| “I would recommend this company. Not only was Mark very professional and went above and beyond our expectations he was excepted by our Dog. That tells me he is one great person and there company not only was very knowledgeable he was a great listener and answered every question we had…….. They are a definite go to…. Thanks again for making everything work out for our family.” |
| If you are on the fence about hiring Perfect Star, rest assured that this company will be fair and treat you well. Thanks Perfect Star!” |
AC Install Reviews….
| “If you need a new system and have an emergency– look no further! This company is the BEST! I just want to say that I do NOT say that very often, as I have been ripped off by contractors in the past. Here’s my story: I came home from vacation to a steaming hot house. My AC died and was leaking Freon. With temperatures already at high 90’s and going into a heat wave, I panicked. (I get sick if it gets too hot, and my pets do too!) I immediately checked YELP first, then put out an “SOS” to everyone. Chris, the owner, called me within 5 minutes– on a Sunday! I told him the problem & asked if he could send someone tomorrow? He said he could send someone tonight. And if that didn’t work out somehow– he would personally come out to look at it. How great is that?!? That night, I met Ray, who did NOT give me a sales pitch, but explained my options to me. It was a delight to meet someone like Ray–who was honest, knowledgeable, and sincerely trying to help me. THAT my friend, is rare these days! I had previously had bids to replace the AC & heater, so I knew his prices were very reasonable. Today, I had my new AC & heater installed. The installers showed up on time, worked all day in the heat, and barely took a break or lunch. I can’t begin to express my gratitude for everyone who turned my nightmare into a “happy day”. The installers– Aaron (lead installer), Gil, and Dan are some of the hardest working men that I have ever met. If anyone says anything negative about this company, they are dead wrong! I will certainly call them in the future for additional work.” |
| “Our A/C went out last week during one of the hottest days of the year. I quickly yelped a repair company and was greeted by Chad who was able to squeeze in a same day visit within 2hrs!! Danny showed up and quickly diagnosed the problem and it wasn’t pretty. We needed a new unit and furnace. He was kind enough to educate me on all the working parts and he showed me where there was some damage inside the furnace from age and rust that likely led to the everything breaking. Due to the emergency of the situation we wanted to replace this system asap! Danny was able to secure a top of the line unit for us and best of all install it on a Saturday even when it was supposed to be his day off! We could not tell you how thrilled we were to have been accommodated and also was able to stay within budget thanks to their amazing financing option. They even offer an annual membership where they come out twice a year to maintain and check your system for you at a discounted price which was a no brainer! This ensures your system is checked regularly. Replacing your a/c is no fun, but these guys are professional, courteous and do an excellent job!!! They left my garage cleaner than when they arrived. Hands down would recommend to everyone! Thank you Perfect Star, you guys are truly the best!!!” |
| Their goal is to provide a solution that fits their customer’s needs, but also make sure their customers are completely satisfied and feel great about their purchase. I highly recommend Perfect Star Heating and Air Conditioning.” |
| “The service representative, Mike, was very good at explaining the problems with our old unit, and helpful in helping us decide on a replacement. He did not try to sell us, he just explained types of units and pricing available. He was extremely knowledgeable about various brands and the pros and cons of these brands. He was also very patient with all the people asking for information and offering advice. We have very concerned family and friends making sure we make good decisions, and he never lost his sense of humor or patience with any of us. Brian, Aaron and Dan installed the new unit and were exceptional. They worked in extremely hot and difficult conditions and did a very good job. They even handled my “helpful” puppy without once losing their composure. The air conditioning is much quieter and more efficient than the prior unit, and you have one very satisfied customer. Thanks again to the whole crew. You did a superb job. And, thank you for finding the leak in my attic and fixing the problem, I know that was not part of the job quote.” |
| “Smooth from start to finish, couldn’t be happier. They went the extra mile when they seal a few holes around the crawl space where rodents could get in and vacuumed up all the little dropping. That wasn’t included in my quote to begin with they just did and showed me pictures before and after. David, Gilbert, Doug, Moises and Mike were my installers they were great” |
| “I’m a new mom and my AC broke on the hottest week of the month (of course). I called Perfect Star after being told by 2 other companies that they were too busy. Chad was able to fit me into their schedule as a diagnostic only since they were very busy but as I was in tears and at my wits end. Turns out that Danny came out the same day and told me what the problem was with my 30-year-old system. The next day David came out and installed a new system for a reasonable rate (I honestly would’ve paid anything for some relief for my baby) Overall, I had THE BEST experience and would refer them to anyone I know!!” |
| “Aaron Sr. and Dan came out and installed a new packaged Lennox HVAC unit. They were total pros and got it done right. Dan made sure all the vents in my house were properly sealed. They hooked it up with my Nest thermostat without problems. After the initial consultation, we were able to get the unit installed on the next day. One thing I appreciated is Aaron Sr figured out a way to get the old unit out and new unit in without destroying any houseplants.” |
| “On Sunday, our 15-year old Trane system went out of commission during a heat wave week. To start, we were given a timeframe of 3-5 p.m. Danny arrived at 1:30, much earlier. What I thought would be a quick fix turned out to be an entire replacement to my old HVAC system. Danny was very honest about what was needed. We went through all options of what we could do to replace our existing system – new was a better bet. Lucky for us, work started the next day on Monday morning, and finished by Tuesday COB. The crew who installed were personable, professional, CA Licensed (I checked), and very skilled in their trade. We’re happy to have come across Perfect Star – there are no accidents. Thank you to Danny, your brother, and his team. We will share our experience with our friends and family. I just spoke to a friend at work who says he’s going to replace his system too. I gave him your information. I wish you continued success. Mahal.” |
| “Beyond thankful for Prefect Star Heating and Air conditioning!!! Our AC went out almost a month ago, after going through 2 different HVAC companies that asked us to wait 3 weeks for parts to be ordered, we are grateful that we called perfect Star because they had no hesitation, they came out the same day we called (it was late afternoon) the owner Chris came out he was really nice. Chris explained to us what the problem was and gave us options without breaking the bank. Without having to wait 3 weeks for parts, the next morning he had 2 of his technicians Brian and Aaron here at the time scheduled. Brian and Aaron were professional, knowledgeable, they explained to us everything they were going to be doing, cleaned as they went and when they were all done, they reviewed what they did and were able to answer all my questions. Loved Perfect Star’s customer service and work ethic. Definitely a company I will continue to use and refer my friends and family to.” |
| “Great Service! When my air-conditioning failed after our recent heat wave, I had the most wonderful experience with perfect star heating and air conditioning services. I found one of them in my neighborhood installing air-conditioning for a neighbor and that day they had someone at my house to evaluate my air-conditioning which had stopped and by the end of the day I had a very reasonably priced new air-conditioning system to replace my 30-year-old system that had gone down ! Here are the people who were involved: Gilbert, Hank, Chad, Mark Romo, and last but not least Mike … I was treated with kindness and great respect and have had the best service experience for a major home expenditure of my lifetime. Thanks, guys!!!'” |
AC Repair Reviews….
| “I only have one word for this company, Excellent!!! I told the dispatcher last night on a Friday evening that I needed to be to work at a certain time and he gave me a two hour window from 10 to 12. I was pleasantly surprised when the service technician Ray, showed up 45 minutes early told me what the problem was within 10 minutes and finished the whole job under 20 minutes and I am cool literally… perfect star rocks!” |
| “5 stars for Perfect Star HVAC. We called at 10:30am – repair guy showed up by 2 and we are back up and running by 3. We signed up for their maintenance package which is a good idea when your home is in the country surrounded by new construction. Field mice chewed through our AC wiring. Great service fair pricing and happy customer!” |
| “Such a great company. Knowledge, pricing, and customer service are the best! We were worried that our air conditioner unit was out. Ray came and quickly fixed the problem. He came quickly, was knowledgeable, and super professional. When our unit finally gives out, we will definitely be calling Perfect Star again. Highly recommend this family owned company!” |
| “Wonderful and very skilled! Mike J. was great and did a thorough job of investigating our problems and issues with the attic fan, AC equipment and our attic insulation. He was so great we will not look another direction when we replace are system in the future. Thank god for good people we are truly blessed to have met such a great company.” |
| “I am a first-time homeowner and felt so overwhelmed when my A.C. unit went out on me. Being 8 months pregnant with the summer fast approaching, I immediately went to YELP to find an honest, customer-oriented company and I am so glad I found Perfect Star. I called today around noon to see how soon they would be able to get me in and the nice receptionist, Maria, was so patient with me and was so eager to accommodate my busy schedule that she was able to get me a same day appt for a consult/diagnostic. Danny, the technician, came right on schedule and went straight to work. He was amazing! He took the time to educate me on the purpose of each broken part of my AC unit and explained how to maintain and make my unit last as long as possible. I definitely recommend Perfect Star to anyone who is looking for AC. maintenance this summer! Very friendly, honest, reliable, patient, and all the great things businesses should be!” |
| “Our air conditioner stopped working in the middle of the night. We called Perfect Star and they had a technician at the house by 12:30 with the air conditioner diagnosed and up and running within the hour. It was really appreciated since today is going to be 106 degrees. Our technician, Ray, was friendly, knowledgeable and efficient. He also gave me some tips to keep the AC running efficiently. I also appreciate companies that wear booties over their shoes in the house. I highly recommend Perfect Star.!” |
| “Called when our AC went out on the hottest day of the year so far. Ray came out to fix our 13-year-old unit. Was very knowledgeable and was able to get it up and running. He also gave us a heads-up, that we will most likely have to replace the unit but hopefully we can get it through the summer. Appreciate the honesty and the heads-up.” |
| “My boss recommended Perfect Star when our AC went out on the weekend. My wife called the company on Monday morning and they came out that same day. I was not home when their technician, Mike, came to our house. But this guy waited for me to explain what was wrong with our system. He gave us options on how we can best save money. You know, you can tell when someone is ripping you off. But Mike was very honest and very knowledgeable in his field. We trusted him completely. The following day, he came back to our house at the time frame he gave us and installed the part that was needed. My wife and I are very satisfied with the service. Thanks, Mike for being professional and keeping us “cool” during the hottest days of this summer.” |
| “5 stars for Perfect Star HVAC. We called at 10:30am – repair guy showed up by 2 and we are back up and running by 3. We signed up for their maintenance package which is a good idea when your home is in the country surrounded by new construction. Field mice chewed through our AC wiring. Great service fair pricing and happy customer!” |
| “We called Perfect Star Heating and Air Conditioning out because our air conditioning wasn’t working right. Chris and his guys helped us get up and running quickly and we even saved $$$ on our bill because it is working much more efficiently! Thank you, Perfect Star HVAC! “ |
| “This company goes above and beyond! Fixed my AC on the hottest day of the year! Fast efficient service! I would highly recommend!” |
| “Hot hot days of course are the days the AC goes out. Perfect Star came out quickly and had our air back up and running in no time at all. So thankful for such a great company.” |
| “Our AC Unit went out on the hottest day of the year! I have two young children at home and it was miserable to say the least. I called Perfect Star for assistance and Danny came out that same day. Within minutes he had diagnosed the problem and replaced the part. The price was reasonable, and the AC was back up and running. I was very impressed by the professionalism of Perfect Star and would use them again in a heartbeat! ~~Highly recommended” |
| “Great Service! Ray was top notch with his service and knowledge. Addressed the problem in no time and had cool air running through my house in a breeze! |
| “Good service still exists! My air conditioner started acting a little sluggish over weekend and then today, failed completely. I found perfect star on google and was surprised at how quickly they could get out to me; they were very accommodating to my schedule. Raymond arrived and honestly saved the day! He was very knowledgeable and courteous to me and even my three curious dogs! He worked tirelessly in the heat to get my system running, which he not only did, but he also cleaned my filters and gave me some tips on how to reduce my dust problem (Oakley ?). The service was excellent and inexpensive, I highly recommend Perfect Star, I will certainly be referring all my family and friends to them. Ask for Raymond.” |
| “Triple Digits starting tomorrow, and my AC is not working! I called Perfect Star first thing this morning and a technician was here within 2 hours! Amazing customer service from scheduling the appointment to signing the receipt. Danny is very knowledgeable in what he does and was able to explain the issue to me so that I understood everything he was doing. Prices are VERY reasonable and impossible to beat!” |
| “After 3 calls to the company which had serviced our A/C in the past without being able to talk to a scheduler, I called Pacific Star and they really came through for us. The phone was answered right away, the person I talked to was friendly, efficient and helpful and they were able to set an appointment for the same morning (since we had been through a weekend of having the house get up to 94 degrees, this was quite a relief)! Danny, the technician, quickly diagnosed the problem, outlined our options, including price estimates, and completed the repairs. He was friendly, efficient, knowledgeable and neat. Great value and great service!” |
| “My 11 y/o AC went out on the hottest day of the year (which was also Labor Day weekend). Great timing huh? — I emailed 3 companies and Perfect got back to me within 1 hour and scheduled to come out Tues AM. (Actually the 2 others have yet to respond). Daniel arrived as schedule and after explaining to him what was wrong, he immediately figured out the problem (failed capacitor).
Daniel was very patient and explained in great detail about the broken part, how the AC system works, what to look out for, recommended maintenance, lifetime expectancy, and more. When he explained how the membership works I immediately saw the value in it and signed up. Thanks Daniel and Perfect for an awesome experience and for the peace of mind for my AC and Heating.” |
| “Hottest week in May, my A/C would shut down. Ray was very knowledgeable and fixed the problem right away! Affordable, quick, great customer service!” |
| “Our A/C fan motor inside started going bad (during the heatwave of course). I got a fast call back and a quick appointment. Daniel Mendoza came over, sorted out what was going on and ordered a new fan motor. He came back this morning and installed it, including cleaning years of dust out. This is terrific service, especially during a heatwave. We called on company who said they couldn’t get out until 9/21. Give Daniel a raise. He’s terrific.” |
| “Was in a pinch with no air conditioning, called and they came right out to do the repairs. was very satisfied with their service and pricing. I would recommend Perfect Star to all my friends.” |
AC Tune-Up Reviews….
| “I have ignored my heating and air conditioning since moving in 5 years ago and while nothing seemed wrong I figured it was time to find out how the system was doing. Daniel came out as scheduled and spent enough time on an initial visit to properly assess our system and give us detailed information on how the system works, expected service life, and recommended maintenance and when to replace it.
He could have taken us for an expensive ride instead he replaced targeted worn parts and gave us a realistic estimate on when system replacement would be needed. Couldn’t ask for more professional, honest, and customized service experience. We are members now and feel safe that we are now going to have a reliable system going into another hot summer! Highly recommend to our neighbors in the hot inland valleys!” |
| “We recently had to have a tune up to get ready for the summer season. When calling Perfect Star, the staff was professional and friendly. Making the appointment was easy, and they even called to let me know when they were in route to my home. Making it easy for me to run a few errands in the morning. During the inspection the staff was friendly, and knowledgeable. The appointment went smoothly, and they even checked our duct work for holes and separation. I will definitely be using Perfect Star again for future business regarding my heating and air. A+ Service!!!!!” |
| “Great Service! Danny was very informative and knowledgeable about our AC system. He gave me some options and explained how to improve the efficiency of our air conditioner. Very good technician.” |
| “Danny showed up on time, knew his stuff, explained it well and did a thorough job servicing my a/c. No hard sell on additional products/services, but he did a great job explaining the benefits and I’m planning to move forward with additional work from Perfect Star.” |
Duct Replacement Reviews….
| “Awesome service! Really glad I changed our ducts…very nasty old business gone.” |
| “We discovered that a mouse had gotten into our basement and chewed through a bunch of our duct work. We decided to replace all the ducts instead of just the chewed through ones because we did not want to worry about where the mice did their business and whether they made it into the other areas. Gil and his coworker came out and replaced all the ducts with better quality ones, did it quicker than estimated, and did a great job!” |
Furnace Install Reviews….
| “Perfect Star has now installed 2 furnaces and 1 AC unit. One furnace had to be moved to the attic. One furnace went out when it was very cold and being 8 months pregnant with a toddler we were in desperate need to have a furnace replaced….. I highly recommend Perfect Star based on professionalism, knowledge and responsiveness. They have now also done jobs with 2 of my neighbors as well.” |
| “Excellent Service from a very professional, knowledgeable technician! Mike had excellent knowledge of our heating and duct system. We were trying to decide between having an immediate problem fixed which was one duct or replace the entire furnace now. It was an easy decision after talking with him. He was also very personable, polite, professional and took the time to answer all of our questions. He was great!” |
| Perfect Star replaced our HVAC in our new house recently and the entire process was very smooth and quick. Mike came over initially to troubleshoot why our furnace wasn’t lighting and walked us through all of our options. He was polite, friendly and explained everything in laymen terms that we could actually understand. After deciding to replace the entire system, Mike was able to schedule the installation for the very next week! The installation crew led by David arrived on time and were great with the kids, our dog and even other installers working on our shower doors. The crew were focused and efficient and managed to even install a bypass vent at the end of the day…. Overall, our experience with Perfect Star was great and we wouldn’t hesitate to recommend them to our friends!” |
| “We finally had our 40+ year old furnace replaced by Gilbert from Perfect Star and are very happy with the experience. Both Gilbert and his teammate were friendly, respectful and professional. All our interactions with staff were equally good, from Ray the initial technician to the office staff. The new Lennox furnace works great and we’re so happy to have a more efficient heater now. I would definitely recommend Perfect Star!” |
| “Excellent work on replacing my home’s furnace. Mike Jestadt evaluated my old furnace and was very helpful getting me the right one for my home. Gilbert Caceres and crew installed the new furnace in only a couple of days after I met with Mike. They were very professional and complete in the installation and cleanup.” |
| “On a cool December day, my furnace died of old age. After 30 years in the area, and previously disappointed, I happened onto Perfect Star that afternoon. The next day, a technician was at my place at 9AM. After analysis, we decided on what to replace my AC and Furnace with because both were over 20yo. The service throughout the install was outstanding. The response was quick and considerate. The knowledge was impressive and the level of professionalism from the first call to the final cleanup was perfect. We had a replacement installed and working 30 hours later! And, they give senior discounts plus have an annual system performance service for a reasonable price. This is an energetic business built to very high standards. Very, very impressed! These are experienced people who are highly recommended.” |
Furnace Repair Reviews….
| “Having problems with my heater called Perfect Star! Amazing Mike was here within an hour of calling. Very professional and cordial. Very knowledgeable he knew what he was doing from the get go diagnosed the problem and fixed it!” |
| “I don’t normally write reviews, but this company deserves this one. Wrote the company on yelp they responded within mins. I’ll have you know it was late 11pm and I didn’t expect any respond till the next morning. Mike called me back within mins and said, “he was the afterhours technician how Can I help?” I was like this kind of service doesn’t exist. Well I was wrong. I explained my situation, I said I had to leave to work in the morning and getting heat was super important. Normally they work normal hours like everyone else and would be able to come after I had left. I told mike I had a young daughter and son. He put it on himself to come out earlier than normal the next DAY! I still couldn’t believe this! He was able to get the furnace up and running in no time pricing wasn’t bad at all! This company is awesome wish there were more out there like these guys.” |
| “Had my furnace working intermittently. Mike came out the same day and resolve the issue the same day. He was very knowledgeable and never tried to upsell me anything. Very good customer service, will definitely use them in the future.” |
| “Our furnace went out on Friday and we called perfect star heating and with ease was able to schedule an appt for a tech to come out. Mike J came out diagnosed the problem and gave me some reasonable options to fix / replace / or leave as is. Even though were not ready to make a decision he had the heat working temporarily to get us some heat for the next few days. Perfect star is highly recommended.” |
| “I was having an issue with my heater and called Perfect Star. My first impression was very positive as the CSR said he’d make me smile. One of the best tag lines I’ve been greeted with in a while. –Mike J. was the technician that was scheduled to arrive to run a diagnostic test on the unit. His knowledge and professionalism was remarkable. A part had to be ordered so a temporary solution was given to assure I would have heat until the repair was completed. When Mike came back for a second time a few days later, he completed the job and gave me a few recommendations to maintain my 15+ yr old unit. I will be sending referrals their way as the service was SUPERB!!!” |
| “Wonderful, quick and very friendly!!! Thank you Mike Jestadt for taking your time helping us and fixing the furnace/heater today. You are AMAZING. I will definitely recommend this company to all my friends and family.” |
| “Great service, heater was out. They sent Mike, he checked out the furnace and found it was the thermostat. He was very quick and got the heat back on again. —I would call this company again the future. They also have a repair list with the standard fees for various jobs on repairs. Nice to know in advance, no surprises.” |
| “Our Central heating stopped working 2 days ago so we called Perfect Star Heating and AC for it. Ray Kinder came for the service. He was on time and very quickly diagnosed the issue. Ray was very friendly and also kept sharing the knowledge, while performing his diagnosis. Issue was not major, so he fixed it within few minutes and also told us few more tips. One more good thing was that the company sent the name and picture of the technician, few minutes before he left for our house. So, this was very helpful from security point of view. Thanks for helping us, Ray (Perfect Star Heating and AC)! Keep up the good service!” |
| “Very knowledgeable and professional, definitely recommend it to anyone for HVAC services!!” |
| “The tech knew his business and educated me on the system. When they notify you that the tech is on his way you can follow his progress on your computer by GPS and know exactly when he will arrive.” |
| Danny did a great job evaluating our furnace problem. Fortunately, he could come back the next day and make the repairs. Very professional and took time to explain to me what and why the repairs needed to be done. I would highly recommend calling these folks if you need to check on why your furnace is not working properly. |
| “Last week during the coldest time of the year are heater went out. After calling several of heating and cooling company’s everyone was unable to come out till 4 days to over a week out. Having small children and a pregnant wife I needed a solution fast. So…. I called perfect star and spoke with a nice lady on the phone I believe her name was Katie, she was so polite and was able to move things around in the schedule to come out the same day. I want to say she said they have a policy and they call it “Leave no client behind.” That was a great start to fixing this devastating problem we were having. Within a couple of hours Mike J. came out and diagnosed a bad igniter in our furnace. They had a fully stock truck with lots of parts and was able to complete the repair without having to come back out. This had me in awe that this company had their stuff together and knows what they’re doing. Needless to say, they made a client for life.” |
| “Ray performed an inspection of my furnace and gave a very competitive price for the material and labor. He was able to get my HVAC back up and running quickly. Danny came out in December to service our furnace and was extremely professional and helpful. He took his time cleaning and explaining my specific unit in depth. I highly recommend this company.” |
Furnace Tune-Up Reviews….
| “The best! 5 stars all the way. From my initial call to schedule a furnace tune up to the technician that arrived. I especially loved that they put shoe savers on to keep our home clean. Super service.” |
| “I’m so glad I chose this company to repair and clean my furnace. Tech was on time, courteous, worked diligently and cleaned up completely when he was done. It’s scary to pick from companies you’ve never worked with, but Yelp helped, and I highly recommend this company to everyone.” |
| “Excellent service. Called to schedule an appointment and got one for the next day. Danny Mendoza performed a tune-up on our furnace and a dryer vent cleaning. He is very professional and knowledgeable, courteous and efficient. Highly recommended.” |
| “Excellent, informed service. Swift attention to furnace and analysis of its operation with recommendations.” |
| “Found a flyer in the mail and figured it wouldn’t hurt if someone had a look on the heating which wasn’t serviced ever since we moved in a couple of years ago. I called and the lady on the other end greeted me with “Hello, this is Perfect Star, how can I make you smile today?” Good start! An appointment scheduled on the next business day, an email confirmation and a call the night before–who could ask for more? Well, turned out they didn’t stop there and also sent a text message close to my appointment time with a photo of the technician and saying that he was on his way. Uh?! Ray was right on time and he was very polite, cordial, professional and really cared about his work. I highly recommend this company! This was so pleasantly smooth and professional–I haven’t experienced anything like it in years. Outstanding customer service. Good job, guys!” |
Install Reviews….
| “You had me at hello! From the time Chad answered the phone (he was not a machine) to Danny’s preliminary visit the next day I was satisfied and knew we picked the right company. They were able to get us in one day later for an install! Today, Brian (with his radio voice) and Freddy, who are both Master Installers, arrived to put in the new system. I have been smiling since it turned on and we now have a great system with warranties. Brian and Freddy worked in 105 temp to get this installed — my husband, kids and two puppies are extremely satisfied with everything. We are now on a plan per month so when we have a problem, they’ll be here in 24 hours. The cool air is pumping through the house and I am grateful to Brian, Freddy, Daniel, Chad and all the staff at Perfect Star Heating & Air! 100% satisfaction!” |
| “5 perfect stars for Chris and staff. Great value, knowledgeable and cares about his customers. Prompt and professional. Love my new Lennox system. Highly recommend perfect star. there are many companies out there so look no further and be sure to give them a try.” |
| “Thank you, Perfect Star Heating and Air Conditioning. Was referred to you by a friend who used your services and he was happy with your work. I called on a Monday and they were out that Tuesday to replace our 30-year-old Furnace and AC Unit. The technicians were thorough, efficient, and very detailed. They even laid out a cloth tarp wherever they needed to walk through the house to get their work down. After it was all done they even took the time to help us through working the new system, programmed the new digital thermostat they installed and answered all of our questions. Thought I would never say this, but I’m actually excited to see our first PG&E Bill this summer. Thank you again Chris and your Team for an AWESOME job. 10’s all the way around. Will gladly refer Perfect Star to my family and friends.” |
| “Installers were polite, efficient and did a great clean up job. They were very helpful with the wifi thermostat and getting the app. It was a very positive experience.” |
| “We had a new heating and air unit installed. They did a fantastic job!! Highly recommend company!” |
| “Perfect Star Heating and air conditioning company was very professional, fairly priced, and did a great job on installing my new Heating and Air conditioning units. I called them on a Tuesday by Saturday they were installing. I would highly recommend them for any of your heating and air needs.” |
| We just had new Heating and Air put in by Perfect star. They did a great job, they were all very polite and cleaned up after themselves . I would definitely recommend them. |
| “David that works for this company, is hands down the best, polite-professional- very great at his job thank you perfect star!” |
| “(Perfect Star) …. installed our Bryant mini split unit HVAC and Rheem tankless water heater. Our 2nd story condo is on the top floor. The Perfect Star crew (Brian, Lamont, Gilbert, David) had to deal w/ climbing the ladder and working in a small attic space in 90+ degree weather. They worked steadily and well together, always courteous to us. Chis, the Owner, and Mike, (Chris’ “right-hand-man,”) worked w/ them throughout the project to the very end, even in the rain. We were given an extraordinary price and state-of-the-art efficiency equipment. Though this is our first rodeo w/ this kind of renovation, I feel confident in saying: if you can find a more Perfect Star, it probably isn’t…. sincerely and comfortably in our new “comfort zone,” |
| “So happy to find perfect star!!! I called the company and had someone out that day. I think he name was Ray, he was very friendly and extremely informative. He answered all my questions, explaining everything clearly to me. Gilbert and David came to install the new unit they were super professional, knowledgeable, clean and quick! It’s so hard to know which company to choose or trust so after my experience with them I felt I had to write a review to help anyone out there facing the same challenge! These guys are professional experienced and trustworthy will definitely be using them in the future!” |
| “Mike came out the day after our phone call and assisted us in a very professional manner. He was very helpful and knowledgeable. He worked with his boss, Chris, in getting a good price on the product we were interested in. We had checked around and a retired HVAC friend of ours confirmed the price was good. 2 days later our system was being installed by Gil and Freddy who were very professional and courteous. We got an email informing us that our installer would be Gil with a picture. This was a welcome surprise. By that evening we had heat after freezing for 4 days! It has been a pleasure working with this company and would highly recommend them.” |
Indoor Air Quality Reviews….
| “I want to put in a good word for Perfect Star. I have been researching for over a year on installing an air filtering system in my home. It seems like Air Scrubber Plus would be a good option.
I called several heating companies and got the impression that installing an air scrubber is not something they do very often. There was inconsistent follow up by these companies. They said they would have someone call me but there was no follow ups. I called the Air Scrubber Plus main office and they gave me the name of Perfect Star. They came out immediately. They put in new heating ducts and an air scrubber unit. The 3-person crew: Gilbert, Mike and Mo did a good job. They removed the old heating ducts, sealed up the gaps and opening to the crawlspace. They did the work quickly and professionally. If you are looking to put in an air scrubber or new heating ducts, this would be the company to consider.” |
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